Terms & Conditions
By “Seller” or “Company” we mean our company, Velinda.The private or legal person purchasing products or services from the company is called "the Buyer", or "the Customer".
The company can be reached by email by clicking on the contact form accessible via the home page of the site. PREAMBLE
The company is a seller of decorative objects, furniture and small furniture exclusively for consumers, marketed through its website:
https://store.my-velinda.com/fr
The list and description of the goods and services offered by the company can be consulted on the aforementioned site.
Article 1: Purpose and general provisions These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.
These General Terms and Conditions of Sale (GTC) apply to all sales of Products, made through the Company's websites, which are an integral part of the Contract between the Buyer and the Seller.
The Seller reserves the right to modify these at any time by publishing a new version on its website. The GCS then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These T&Cs can be viewed on the Company's website at the following address: https://store.my-velinda.com
The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares to have read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and to accept them without restriction or reservation.
The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Price The prices of the products sold through the websites are indicated in Euros including VAT and precisely determined on the Product description pages. They are also indicated in euros, all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs.
For all products shipped outside the European Union, the price is calculated including VAT automatically on the invoice. Please note: we do not deliver to overseas territories.
Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.).
The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the Company's websites are the responsibility of the Customer.
Article 3: Conclusion of the online contract The Customer must follow a series of steps specific to each Product offered by the Seller in order to place his order.
However, the steps described below are systematic: ➢ Information on the essential characteristics of the Product; ➢ Choice of the Product, if necessary of its options and indication of the Customer's essential data (identification, address, etc.); ➢ Acceptance of these General Conditions of Sale. ➢ Verification of the elements of the order and, if necessary, correction of errors. ➢ Follow-up of instructions for payment, and payment of products. ➢ Delivery of products.
The Customer will then receive confirmation by e-mail of payment for the order, as well as an acknowledgment of receipt of the order confirming it.
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Products and services The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract.
The seller undertakes to honor the Customer's order within the limit of available Product stocks. Otherwise, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value.
The period of validity of the offer of the Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the email address communicated).
In accordance with the legal provisions in terms of conformity and hidden defects, the Seller reimburses or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested as follows: Please contact us via the contact form in the contact section at the bottom of the page.
Article 5: Retention of title clause The products remain the property of the Company until full payment of the price.
Article 6: Terms of delivery
The products are delivered to the delivery address which was indicated during the order and the time indicated. This time does not take into account the order preparation time.
The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him.
It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.
Article 7: Availability and presentation
Orders will be processed within the limits of our available stocks or subject to the stocks available from our suppliers. In the event of the unavailability of an article for a period of more than 10 working days, you will be immediately informed of the foreseeable delivery times and the order for this article may be canceled on simple request. The Customer may then request a credit note for the amount of the item or its reimbursement.
Article 8: Payment Payment is due immediately upon ordering, including for pre-order products. The Customer can pay by credit card or paypal. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately resolved as of right and the order cancelled.
Article 9: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, return costs. “The period mentioned in the preceding paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services”.
The right of withdrawal can be exercised by contacting the Company as follows: Please contact us via the contact form in the contact section at the bottom of the page. We inform Customers that in accordance with Article L. 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for:
- cosmetic products which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- personalized products.
In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product(s) purchased without the shipping costs will be refunded. Return costs are also the responsibility of the Customer.
Returns of products must be made in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be resold in new condition; if possible, they must be accompanied by a copy of the proof of purchase.
Refund procedure: Please contact us via the contact form located at the bottom of the page, contact section. Article 10: Warranties
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products.
The Seller reimburses the buyer or exchanges the products which are apparently defective or which do not correspond to the order placed. The refund request must be made as follows: Please contact us via the contact form located at the bottom of the page, contact section.
The Seller reminds that the consumer: - has a period of 2 years from the delivery of the goods to act with the Seller - that he can choose between the replacement and the repair of the goods subject to the conditions provided for by the art. apparently defective or not corresponding - that he is exempted from providing proof of the lack of conformity of the goods during the six months following the delivery of the goods. - that, except second-hand goods, this period will be extended to 24 months from March 18, 2016 - that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between canceling the sale or reducing the sale price (provisions of articles 1644 of the Civil Code).
Article 11: Complaints
If necessary, the Buyer may submit any complaint by contacting the company using the following contact details: Please contact us via the contact form in the contact section at the bottom of the page.
Article 12: Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 13: Force majeure The performance of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 14: nullity and modification of the contract
If one of the stipulations of this contract were cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is valid only after a written and signed agreement of the parties.
Article 15: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify personal data concerning you. By adhering to these general conditions of sale, you agree
• what we collect and use this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. All you have to do is contact the controller (the Company) using the contact form on our site. We carry out on all of our sites a follow-up of the frequentation. For this, we use tools such as Google Analytics and other statistical tools.