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Returns & Refunds

Returns 
Our policy lasts 30 days. If 30 days have gone by since you have received your items, unfortunately we can’t offer you a refund or exchange. 

To initiate a return, please contact us via email at store@my-velinda.com with your order number and the details of your return. You will be reached within 24 hours with return approval. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns address:

BFC TRADING SOLUTIONS LTD
An der B99 Nr. 250
02827 Görlitz OT Hagenwerder
Germany

Return Shipping
To return your product, please contact us via email at store@my-velinda.com for return address details.

You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. Once your items for return have been collected/sent please send tracking details to store@my-velinda.com .

Please note: Velinda is not responsible for returns that are lost or damaged in transit. 

Refunds (if applicable) 
When your unused, returned item(s) is/are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Once approved, your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 3 - 10 working days depending on the Financial Institution or Payment Method.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  store@my-velinda.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@my-velinda.com

Depending on where you live, the time it may take for an exchanged product to reach you, may vary.

Order Cancellations 
Order cancellations may be possible if you reach us within an hour of your order being placed. If your order has already been produced, processed or shipped, a cancellation will not be possible.

Questions regarding your return or the return process? Please feel free to contact us directly at store@my-velinda.com