Returns & Refunds
Returns
Our policy lasts 30
days. If 30 days have gone by since you have received your items,
unfortunately we can’t offer you a refund or exchange.
To initiate a return, please contact us via email at store@my-velinda.com with your order number and the details of your return. You will be reached within 24 hours with return approval. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
An der B99 Nr. 250
02827 Görlitz OT Hagenwerder
Germany
You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. Once your items for return have been collected/sent please send tracking details to store@my-velinda.com .
Please note: Velinda is not responsible for returns that are lost or damaged in transit.
Refunds (if applicable)
When
your unused, returned item(s) is/are received and inspected, we will
send you an email to notify you that we have received your returned
item. We will also notify you of the approval or rejection of your
refund.
Once approved, your refund will be processed, and a credit will
automatically be applied to your credit/debit card or original method
of payment, within 3 - 10 working days depending on the Financial
Institution or Payment Method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@my-velinda.com
Exchanges (if applicable)
We
only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email
at store@my-velinda.com
Depending on where you live, the time it may take for an exchanged product to reach you, may vary.
Order Cancellations
Order
cancellations may be possible if you reach us within an hour of your
order being placed. If your order has already been produced, processed
or shipped, a cancellation will not be possible.